Rockstar games support caht12/12/2023 ![]() This practice helps to ensure the highest customer satisfaction score (CSAT).Īs a customer support manager or representative in today’s business economy, your responsibilities extend far beyond answering customer phone calls. Customer service is the support you provide during your customers’ journeys-both before and after they purchase and use your products or service. The end goal of these kinds of ventures is always consumer satisfaction most businesses actually depend on this to be successful. The phone number doesn't work, it is a recording and tells you to go online and make a ticket.Customer service or customer support is a key aspect of both B2B (business-to-business) and B2C (business-to-consumer) businesses or enterprises. The support site is broken when you make a ticket, you can't view the site, it never loads. it just keeps spinning and will not show your tickets. The support email will not be answered I'm currently on day 8 or 9 of waiting for a response. The team on Twitter, is run by a bot, it literally only replies to say "please make a ticket" and links you to the site. I have literally emailed them dozens of times, i have tweeted at them almost a hundred times now, they have not responded a single time. ![]() They say they are experiencing a higher number than normal of issues, due to the new content, but looking at Twitter shows us that anyone having any issues, is met with silence.īasically, any issues you have, they don't give a shit about, and any questions you have are going to be met with silence. I'm really sorry you're having issues, i would like to say it'll get better, but my entire experience with trying to get my own issues resolved, has left me very bitter. I've not played in 1-2 years and attempted to login to my accountĪfter a week of waiting this is the response. ![]() Unfortunately, we do not provide any further details related to our security detections or the security actions taken on an account.įor more information about our policies, please see: Thank you for contacting Rockstar Support.Īll GTA Online accounts that violate the End User License Agreement and/or Terms of Service are subject to suspension or permanent banning depending on the severity or volume of actions performed on the account. If you have any non-related issues we can assist with, please create a new ticket. The best trick to get in touch with Rockstar SUPPORT in a matter of minutes. The fastest way to get in touch with support is through a chat window, where you chat live with support. How do you do this? where do you find the chat window?Ĭhat window only exists on certain "Issues" In this case you have to use the -> Purchases/Activation -> Product Activation.Ĭhose Chat and not email. they respond on weekends too, do not freak out though if your ticket gets marked as Resolved even though you did not get a reply because the chat function has a timer. if you do not get a reply within 1 hour it will auto close, you can reopen it by typing in the same chat window again. (this only happens on weekends because there are less support online). This is not a legit way to deal with issues since it is the wrong category. but if you are already scraping the bottom of the barrel and getting no response from support then i suggest you use this method. Our understanding is that there is no further help that we can provide at this time and we will now end this call.” I hope it helps you.“Your case has been logged for further review. In researching the phone service, we used multiple accounts, phone numbers, and ticket identifiers (or the lack thereof) to “benchmark” support. It almost always yielded the same result: the customer was granted no recourse, no room to reply to the agent's script prior to disconnect, and no empathy, then dropped from the call. ![]() Disregarding this alleged policy still leaves little room for excuses, though, given the overall inability to communicate intelligibly with several agents, as exhibited by our recorded support calls.
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